In a significant move to enhance staff welfare, John Hay Hotels—formerly known as The Manor and The Forest Lodge—has introduced a 5% service charge, marking a first in the hotel’s history. This change, effective immediately, aims to directly benefit the hotel’s long-serving employees.
The decision, led by Landco Lifestyle Ventures (LLV), the hospitality arm of Landco Pacific Corporation, is a step toward recognizing the hard work and dedication of the hotel’s staff, many of whom have worked behind the scenes for decades. Prior to this, employees at the iconic Baguio destination had not received a service charge.
“This service charge is a long-overdue recognition of the team’s contribution to the guest experience,” said Patrick C. Gregorio, Head of LLV. “Our people have always been the foundation of the John Hay Hotels experience. This initiative ensures that they share in the value they help create.”
The service charge will be distributed directly to hotel staff, including housekeeping, front desk personnel, and kitchen staff, among others. LLV explained that this new policy is part of broader changes to improve employee welfare and overall service quality.
“By supporting our staff, we are not only boosting morale but also ensuring that we continue to deliver the high level of hospitality that our guests expect,” Gregorio added. “We ask for our guests’ support in this initiative, which directly impacts the lives of our team and helps us maintain exceptional service standards.”
The move is part of a larger transformation under LLV’s management of John Hay Hotels, which includes infrastructure upgrades, guest offerings, and staff training programs. LLV, operating through the Bases Conversion and Development Authority (BCDA), is also focused on creating a more sustainable and dignified work environment for its employees.
With the introduction of the service charge, John Hay Hotels continues to evolve, not only as a world-class destination but also as an employer that values the contributions of its long-time staff.
